Wet Cartons, Dry Vials: Condensation Inside a 2-8 °C Pharma Shipper

A distributor of vaccines opened a validated shipper at a clinic in Singapore and found the outer carton dark with water, the leaflet stuck to itself, and the vials dry and in spec at 4.6 degrees. The temperature record was perfect. The customer still rejected the delivery, because a wet box reads a…