The complaint said the packs had leaked. The photograph showed a wet carton, a stained label and a small pool in the bottom corner. Then the pack was weighed: 502 g against a 500 g nominal. Nothing had leaked. The water had been in the box the whole time, in the air, and the gel had pulled it out.
Condensation inside a sealed shipper is one of the most misdiagnosed failures in cold-chain packaging. It causes label loss, carton softening, mould on paperboard, and a steady stream of leakage claims that are not leakage at all.
Air at 26 °C and 75 percent relative humidity holds about 15 g of water per cubic metre. Seal that air inside a 40-litre box and you have closed in roughly 0.6 g. Cool the box to 2 °C and the same air can hold only 4 g per cubic metre — the rest condenses, mostly on the coldest surface, which is the gel pack. That is a small amount, but a box packed in a monsoon-season room at 30 °C and 85 percent RH holds three times as much, and a box that is opened at destination and resealed pulls in a fresh charge every time.
Add the water that comes off the product itself: 12 kg of chilled fish in a sealed box releases water vapour continuously, and over 30 hours that can be 10-20 g. This is the dominant source on seafood lanes, and no amount of dry-room packing will stop it.
The instinct when a carton is wet is to add more gel, on the theory that the packs must be running out. In a sealed box, more gel means a larger cold surface, and a larger cold surface collects more condensate. One trial on a 24-litre seafood shipper compared 4.5 kg and 6.8 kg of gel: the heavier load kept the product 1.1 K cooler and produced 40 percent more water in the carton, all of it at the bottom where the cartons sit.
The water then does the damage that gets blamed on the pack. Coated cartons lose 60 percent of their compression strength when saturated, which is why a stack that was fine at loading is leaning at arrival.
Condensation does not only form inside the box. A pack pulled from a -18 °C freezer into a 30 °C packing room at 80 percent RH collects a film of water within four minutes, and that water goes into the carton with it. Wiping packs is a losing battle; letting them temper in a dry space for 20 minutes before packing, or handling them with a sleeve that absorbs the surface water, does more than any change to the gel.
First, pack in a conditioned room below 50 percent RH if the product allows it; the air you seal in is the cheapest place to remove water. Second, wrap the gel packs in an absorbent sleeve or a non-woven cover, which holds condensate at the source instead of letting it drip. Third, add 20-30 g of desiccant to a 40-litre box, which handles the sealed-in charge but not the product’s continuous release. Fourth, ventilate: a small breathable patch high on one wall and low on the opposite wall lets vapour escape before it condenses, at the cost of a little thermal performance.
For seafood, the fourth fix plus the second does more than any change to the gel. For pharma, the first plus the third is standard practice and costs about $0.18 per box.
Then document it. A receiving note that says “water present, pack weight 502 g, no leak” ends the argument before it starts, because the weight is the evidence. If condensation is your recurring complaint, the logistics ice pack guide has a packing-room humidity checklist that pairs with it.
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