Refresher training that staff don’t resent
Why a 96% e-learning completion rate still produced soft sets, and how a ten-minute peer-led huddle at the cupboard beats a thirty-one-slide module.
A competency matrix for dosing operators
Five columns, four levels, one witnessed batch. How to assess dosing operators on evidence rather than attendance, and the unit error that passed every check.
The Two-Minute Competency: Sign-Off on Scoops, Records and Spills
Why a poster changed nothing and a two-minute observed competency did: six things to sign off, the four log fields, and the spill procedure most training skips.
